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OCPS Parents: You Can Pay for School Expenses at http://www.SchoolPay.ocps.net
Note: If you don’t have an account, you must sign up for one. Once you have registered, you have to add your child’s information. Once you have added it, refresh the page. Under the school payment menu, you will see the required payment information; follow the instructions on the page to complete the payment.

Table of Contents

SchoolPay Guide

Create an Account

Register for a free SchoolPay Payment Center account:
Step 1 (guardian information): Enter your information including email address, name, address and phone number
Step 2 (child/children information): Enter the district name, school name the student’s first name or ID number, and last name. Repeat step two for each additional child in your household.
Step 3 (confirm and log in): An email containing a randomly-assigned password will be sent to your email. If you do not see it, check your spam filter. Key in the password from the email into the final page of your registration. If you still don’t see the email, click the Open Lock icon and follow reset instructions.

Add/Edit Children

To add a child to your account click your first initial on the top right corner of the screen, and select Profile Mgmt. Then select the Student Management tab from the options on the left. Finally, select “Add Child” from the form (if you already have children associated with your account Add Child will appear beneath your last entry). To add a child:
  1. Enter the child’s district name
  2. Enter the child’s school name
  3. Enter your child’s first name or student ID number (Some districts require the student ID number)
  4. Enter your student’s last name
  5. If your school does not keep a student list on file with SchoolPay we will also ask you for your student’s grade
  6. Repeat for each additional child

Stored Payment Information

Storing account information is optional and not required to register or use the service. Storing payment account information speeds check out and is required to perform some special functions such as automatic replenishment of food service accounts, however, it is never required.
To review the payment information stored in your account, click your first initial on the top right corner of the screen and select Profile Management. Then click Payment Info from the options on the left. There are four areas where payment information is stored:
  • General Stored Card – Used for one-time payments
  • General Stored Electronic Check – Used for one-time payments
  • Recurring Payment Information – Automatic recurring payment for a non-food service item
  • SmartPay – Automatic Payment to Student’s Lunch Account

School Payments

Click on the School Payments menu, and the system will automatically show you the money you need to pay. If it doesn’t show up, ensure you have added the child’s information correctly. You may need to contact the school if your child’s information is correct.
Once you see the payment information, follow the instructions on the page to complete the payment.

FAQ about SchoolPay

Password Issues

As a secure site, SchoolPay passwords are reset rather than resent. If you have forgotten or cannot find your password:

Click the Open Lock icon on the Login Box, and enter your email address. A reset link will be emailed to you (please check your spam filter!). You have two hours in which to complete the reset process, in keeping with the highest financial security standards. Should you miss your window, repeat the process.

Payment Item not Listed

Each school site creates and manages the items you see in your SchoolPay account. If you are unable to locate a particular item for payment:
  • Ensure the item is not “Hidden” in your account
    • To do this, locate your School Payment section. On the top right corner of the screen click the drop-down menu that says “All items by name” and select “Hidden Items.” Un-hide an item by clicking the circle button next to Add to Cart
    • If you no longer wish to see an item on your list of School Payments, click the X next to the Add to Cart button
  • Ensure that this student has been added to your SchoolPay account
    • Click your first initial on the top right corner of the screen and select Profile Mgmt. Click Student Management from the options on the left to review the students associated with your account
  • Contact your student’s school to ensure they have configured the item for payment on SchoolPay and it is currently available.

Payment Errors/Declines

If your transaction is declined, please contact the customer service number located on the back of your credit/debit card.
Contact SchoolPay Support at 833-731-2600 if you are receiving an Error and are unable to process a transaction.

Payment Methods

Most school districts and organizations accept Visa, MasterCard, and Discover credit and debit cards. Some may accept American Express and/or electronic check. The options that are available to you will be displayed during checkout.

Convenience Fee and Merchant Fees

The inclusion of convenience fees is at the discretion of each “Merchant of Record”. The merchant of record is the recipient of your payment. Each merchant determines their own policy with regard to adding convenience fees.
Merchant Fees are also presented at the discretion of the merchant. Merchants occasionally elect to pass on a flat fee for the convenience of online payment at the transaction level.

More information

Orange County Public Schools (OCPS) has exciting news for Parents. Starting in August 2011 OCPS Parents can make payments for many school expenses online with SchoolPay. Simply log into your secure online SchoolPay Parent Center account and you can pay for items such as uniforms, book/technology fines, field trips, certain class fees and many more items.
SchoolPay Features
SchoolPay offers several benefits for parents
· Pay online via VISA, MasterCard, Discover cards and electronic check
· Make payments from your secure parent account with just a few clicks
· A full history of your OCPS payments searchable by date and child
· Enjoy the convenience of paying at any time (24/7) from your home PC
 
Emphasis on Security
 The SchoolPay service is audited by a third-party to assure adherence to the strict, Payment Card Industry Data Security Standard (PCI-DSS).
 
If you have any problems using the SchoolPay system please call 1 888-88-MYPAY

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